Refund policy

Last updated: September 24, 2026

Ordered the wrong version? Tell us before your order ships and we'll swap it at no cost.

30 days to return or exchange. You can return or exchange any sealed, unopened box within 30 days of delivery. The factory seal must be intact and the box should be in the condition it arrived in.

What we can't take back. Opened boxes, used products, or boxes with a broken seal. For everyone's safety, we only ever ship sealed boxes, so we can't accept opened ones back.

Return shipping. If we sent the wrong item or it arrived damaged, we cover the return label. For other returns, return shipping is paid by the customer.

Arrived damaged? Text or email us a photo of the box and packaging, and we'll make it right.

Refunds. Once we receive and check your return, we refund your original payment method and let you know it's done. Your bank may take a few extra days to post it.

Sensor or pod failed early? Early failures are covered by the manufacturer's replacement program, not a store return. We'll walk you through the manufacturer's process step by step.

How to start a return: Text or call (888) 604-0655, or email support@needaspare.com, Monday–Friday, 9am–5pm ET. Have your order number handy and we'll send you the next steps. Please don't mail anything back before contacting us.