Privacy policy
Privacy Policy
Last updated: September 26, 2026
Spare ("Spare," "we," "us") is operated by Humble Medical Supply, based in Casa Grande, Arizona. This Privacy Policy explains what personal information we collect when you visit needaspare.com, buy from us, text or email us, or otherwise use our store (the "Services"). It also covers how we use that information, who we share it with, and the choices you have.
Our store runs on Shopify. If this Privacy Policy conflicts with our Terms of Service, this Privacy Policy controls for anything about your personal information. By using the Services, you acknowledge that you've read this Privacy Policy.
The short version
- We collect what we need to fill your order, answer your questions and keep the store secure.
- We never sell your health-related information, such as which diabetes products you buy.
- Our payment processors handle card payments. We don't store your full card number.
- You can ask us to see, correct or delete your information at any time.
Information we collect
- Contact details: your name, shipping and billing address, phone number and email address.
- Order information: the products you view, add to your cart, buy, return or exchange, and your past orders.
- Health-related information: the products you buy, such as CGM sensors or insulin pods, may suggest you or someone you shop for has diabetes. You may also share related details when you contact us, like which device you use or why you need a sensor quickly.
- Photos and messages: if you text or email us a photo of your box so we can identify the right product, we receive that photo and your messages.
- Payment information: payments are processed by Shopify and our payment providers. We may receive limited details, like the card type, last four digits and payment confirmation. We don't see or store your full card number.
- Account information: if you create an account, we keep your login details, saved addresses and order history.
- Device and usage information: your browser, device type, IP address, pages you visit, and how you use the site. We collect this through cookies and similar technologies.
Where it comes from
- Directly from you: when you place an order, create an account, fill out a form, or text, call or email us.
- Automatically: from your device when you use the site, through cookies and similar technologies.
- From service providers: such as Shopify, payment processors and shipping carriers, when they help us run the store.
How we use it
- To fill your order: processing payment, packing and shipping your order, sending order and shipping updates, and handling returns and exchanges.
- To help you choose the right product: reviewing the photos and details you send us so we can tell you exactly what to order.
- For customer support: answering your calls, texts and emails.
- To improve the store: understanding how people use the site so we can make it easier to use.
- For marketing, only if you choose it: we send marketing emails or texts only if you've signed up. You can opt out at any time with the unsubscribe link in any email, or by replying STOP to any text. Message and data rates may apply. We don't use your health-related information for targeted advertising.
- For security and fraud prevention: protecting your account and our store, and detecting fraudulent orders.
- For legal reasons: complying with the law, responding to valid legal requests, and enforcing our policies.
Who we share it with
We share personal information only in these situations:
- Service providers who help us run the store, such as Shopify, payment processors, shipping carriers, and email and text-message providers. They may use your information only to provide their services to us.
- Advertising partners, only for general site activity, and only where the law allows. Depending on where you live, you can opt out of targeted advertising here. We don't share your health-related information with advertising partners.
- Legal and safety reasons: when required by law, subpoena or court order, or to protect our rights, our customers or the public.
- Business transfers: if our business is sold, merged or reorganized, your information may transfer to the new owner under this policy.
- With your permission: any other time you ask us to share it.
We don't sell your personal information for money.
Our relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be sent to and processed by Shopify and its providers, including in countries outside where you live.
Shopify also offers some features that combine information from your interactions with our store, other merchants and Shopify itself. For those features, Shopify is responsible for processing your information and for handling your rights requests. To learn more, see the Shopify Consumer Privacy Policy, or exercise your rights through the Shopify Privacy Portal.
Links to other sites
Our site may link to sites we don't control, such as manufacturer pages. Their privacy policies apply there, not ours. We're not responsible for their content or privacy practices.
Children
Our store is not intended for children, and we don't knowingly collect personal information from children under the age of majority where they live. A parent or guardian may shop for a child. If you believe a child has sent us personal information, contact us and we'll delete it. We have no actual knowledge of selling or sharing personal information of anyone under 16.
How we protect and keep your information
We use reasonable safeguards to protect your information, but no system is perfectly secure, and information sent to us online or by text may not be secure in transit. Please don't send sensitive details we don't need, such as your full medical history or insurance member ID.
We keep personal information only as long as we need it to run your account and orders, meet legal and tax obligations, resolve disputes and enforce our policies. When we no longer need it, we delete it or make it anonymous.
Your rights and choices
Depending on where you live, you may have the right to:
- Access: ask what personal information we hold about you.
- Delete: ask us to delete your personal information.
- Correct: ask us to fix inaccurate information.
- Portability: receive a copy of your information, or have it sent to another company.
- Opt out of targeted advertising or "sale/sharing": use this link. If your browser sends a Global Privacy Control signal, we'll treat it as an opt-out request for that browser, and for your Shopify account if we can link them. Learn more at https://globalprivacycontrol.org/. We don't respond to other "Do Not Track" signals.
- Limit use of sensitive information: we use health-related information only to fill orders and help you choose the right product.
- Stop marketing: unsubscribe from emails at any time, or reply STOP to texts. We'll still send messages about your orders.
To make a request, contact us using the details below. We may need to verify your identity first. You can use an authorized agent, but we'll need proof that you authorized them. We'll respond within the time the law requires and won't treat you differently for using your rights.
Complaints
If you have a concern about how we handle your information, contact us first and we'll work to fix it. Depending on where you live, you may be able to appeal our decision or file a complaint with your local data protection authority.
International transfers
We're based in the United States, and your information may be stored and processed outside the country where you live. If we transfer personal information out of the European Economic Area or the United Kingdom, we use recognized safeguards, such as the European Commission's Standard Contractual Clauses.
Changes to this policy
We may update this policy from time to time. When we do, we'll post the new version here, update the "Last updated" date, and give notice where the law requires.
Contact us
Humble Medical Supply (Spare)
Casa Grande, AZ 85122, United States
Email: support@needaspare.com
Phone or text: (888) 604-0655, Monday–Friday, 9am–5pm ET